Call handling
- Hold, blind and attended transfer
- DTMF tones and BLF busy-lamp fields
- Call history and redial
- Multiple simultaneous calls
Product / A1Phone
A1Phone softphone for A1ROUTES Cloud PBX and SIP users.
Enhance your communication experience with A1ROUTES softphone. Enjoy HD audio quality and stereo-quality audio with support for various codecs.
A1Phone
Smart call tools for agents and remote teams.
Benefit from smart call tools like hold, transfer, DTMF, BLF, and call history. A1Phone belongs inside the A1ROUTES product stack as the user endpoint for Cloud PBX and SIP calling.
Security
Secure and encrypted SIP over TLS and SRTP encryption.
Reliability
Seamless connectivity and crystal-clear audio quality for communication needs.
Support
A1ROUTES support can assist with inquiries, setup, and calling issues.
Features
Everything the A1Phone softphone handles.
Audio quality
- HD and stereo-quality audio
- Support for a range of codecs
- Clear calls on business networks
- Consistent quality for agents and remote teams
Security
- Encrypted SIP over TLS
- SRTP media encryption
- Credentials issued per user
- Backed by A1ROUTES support
Built for the A1ROUTES stack
- Registers to A1ROUTES Cloud PBX extensions
- Works with any A1ROUTES SIP account
- Inbound, outbound and mixed calling
- Uses your global DIDs and routing
Getting started
Set up A1Phone in three steps.
Download A1Phone
Install the Windows app from the download link above. It is the user endpoint for A1ROUTES Cloud PBX and SIP calling.
Add your account
Enter the SIP credentials A1ROUTES issued for your Cloud PBX extension or SIP account — username, password and domain.
Start calling
Once registered, place and receive calls on your DIDs with your Cloud PBX routing. Follow the setup guide if you need a walkthrough.
A1Phone FAQ
Questions about the A1Phone softphone
What is A1Phone?
A1Phone is A1ROUTES' softphone — a desktop app that turns a computer into a business phone for Cloud PBX and SIP calling, with call handling, HD audio and encryption built in.
Which platforms does A1Phone support?
A Windows installer is available for download. Because A1Phone uses standard SIP, the same A1ROUTES credentials also work in most third-party softphones if you need another platform.
How do I set up A1Phone?
Download the app, then add your account using the SIP credentials A1ROUTES issued (username, password and domain). Our step-by-step guide walks through it.
Do I need an A1ROUTES account to use A1Phone?
Yes. A1Phone registers to an A1ROUTES Cloud PBX extension or SIP account. Contact us to get set up with a number, extension and credentials.
Is A1Phone secure?
Yes. A1Phone supports encrypted SIP over TLS and SRTP media encryption, and each user is issued their own credentials.
Can several agents use A1Phone?
Yes. Each agent signs in with their own extension and credentials on the A1ROUTES Cloud PBX, so a whole team can run from A1Phone.
Voice Reliability Review
Need A1Phone users connected to a reliable call flow?
Use the Voice Reliability Review form to review Cloud PBX, SIP routes, agents, softphone requirements, and where direct escalation or backup routing matters.